Service Level Agreement Example Recruitment

A service level agreement (SLA) is a document that outlines the agreed upon expectations and responsibilities between a service provider and their client. For recruitment agencies, a well-constructed SLA can help manage client expectations and ensure a successful partnership. Here is an example of an SLA for recruitment services.

Recruitment Service Level Agreement Example:

Service Overview:

This agreement outlines the services our recruitment agency will provide to our client, including sourcing, screening, interviewing, and presenting top candidates for open positions.

Scope of Work:

Our agency agrees to provide the following services:

1. Job Posting: Our team will create and post job descriptions on various job boards and social media platforms, to attract the best candidates.

2. Sourcing: We will actively seek out and source the best candidates for the position, utilizing our extensive networks and resources.

3. Screening and Interviewing: Our team will thoroughly screen and interview candidates to ensure that they meet the job requirements and are a good fit for the company culture.

4. Presenting Candidates: We will present the top candidates to our client, providing detailed information about their qualifications and experience.

Service-Level Metrics:

We aim to provide high-quality services and commit to the following service-level metrics:

1. Candidate Submission: We guarantee to submit a minimum of three qualified candidates for each position within two weeks of receiving the job requisition.

2. Time to Hire: We will work diligently to fill the open position within 45 days of receiving the job requisition.

3. Candidate Retention: We guarantee that any candidate we place will remain with the company for at least six months. If the candidate leaves before six months, we will provide a replacement at no charge.


To ensure a successful partnership, we commit to regular communication and updates with our clients. Our team will provide weekly status reports and timely updates throughout the recruitment process.

Fees and Payment:

Our agency`s fee for recruitment services will be agreed upon before the start of the engagement. Payment will be made within 30 days of a successful candidate placement.


A well-constructed service level agreement for recruitment services is essential for managing client expectations and ensuring a successful partnership. By outlining expectations, service-level metrics, communication, and fees, both the recruitment agency and the client can work together to achieve their goals.

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